Cloud-Based Middleware Solution Delivers a Seamlessly Connected Enterpriseby Press Release on 2012-06-28 01:37:07
CSDP and Sorvive partner to help companies unite internal and external data, processes, and technology.
27 June, 2012 – Irvine, California – Customer Service Delivery Platform (CSDP), a leading provider of Service Relationship Management (SRM©) software, is pleased to announce a partnership with Sorvive Technologies, an innovative hosted service provider of business process integration solutions, to deliver a cloud-based middleware solution that unites internal and external data, processes, and technology.
This cloud-based middleware solution provides the road map for defining business rules and seamlessly connecting the needed software and technology to join customers, partners, and vendors for information exchange, transaction management, and execution of associated business processes.
“One of the things that make Sorvive’s technology unique is the efficient manner in which the solution fully integrates all manual and automated processes with any technology that already exists in an organization,” said Jerry Edinger, President and CEO of CSDP. “The solution is not just theory. Sorvive has implemented it in large, Fortune 500 companies.”
“Partnering with CSDP allows us to jointly offer a solution that brings together infinite critical data sources and processes along with existing and new technology including CSDP’s proven service lifecycle management software and Sorvive’s supply chain and financial solutions,” said Larry Galaviz, President and CEO of Sorvive. “We can solve the problem that many organizations face with data, systems, and processes that can’t talk to each other.”
CSDP and Sorvive wrote a joint white paper Defining the Seamlessly Connected Enterprise: A guide to uniting processes and technology that explains the approach in more detail. It can be accessed at: http://bit.ly/Kq3Sjn.
CSDP is the only process-driven provider of Service Relationship Management (SRM©) software and solutions for organizations to automate and optimize every aspect of post-sales service delivery including field service, reverse logistics, and customer support. This holistic approach combines data, processes, and technology to maximize service operations, and is delivered through a comprehensive suite of software available in on-premise or cloud-based SaaS models. Easily integrated into existing systems infrastructures with the support of the company’s hands-on operations and technical experts, CSDP’s software helps clients by beginning with service contract, warranty, and entitlement management to improve service delivery revenues and operational efficiencies and increase customer satisfaction. Learn why service leaders chose CSDP to optimize their service delivery operations, visit http://www.csdpcorp.com.
Sorvive Technologies is a B2B/EDI services company with 15-plus years experience servicing client requirements to exchange transactions and data externally with their customers and suppliers. Sorvive is a specialist with deep expertise and proven methodologies currently supporting over 5,000 partners in integrated worldwide trade communities. Sorvive delivers a fully-hosted Business Process Integration solution as a pay-as-you-go service that significantly lowers your risk, costs and improves the time-to-value. Sorvive manages every aspect of community integration including data integrity management, participant readiness and connectivity, security, and data translation & transformation between all popular data and application formats. Our comprehensive integration service empowers our customers to harness the advantages of true process automation and enterprise-to-enterprise application integration with their trading partners. As a true service provider we do not require installation of software, are fully compliant with all popular interface architectures (e.g. networks, standards, and popular ERP applications), and provide complete visibility of data flowing between you and your partner community. For more information, visit http://www.sorvive.com.