DHL Supply Chain: How data science and supply chain management are driving the predictive enterprise

by Press Release on 2016-01-30 04:02:57


SINGAPORE, 28 January 2016: DHL, the world’s leading logistics company, today launched its latest white paper highlighting the untapped power of data-driven insight for the supply chain.

- Data-driven insight critical for organizations to control their future
- Companies sitting on a goldmine of underutilized data in supply chains
- Companies that  maximize predictive supply chain will outstrip competition


The white paper reveals that most companies are sitting upon a goldmine of unutilized supply chain data that has the ability to give organizations a competitive edge. While this wealth of supply chain data already runs the day-to-day flow of goods around the world, the white paper documents a small group of trailblazing companies that are using this data as a predictive tool for accurate forecasting.

“The predictive enterprise: Where data science meets supply chain” is a white paper authored by Lisa Harrington, President of the lharrington group LLC that was commissioned by DHL to identify the opportunities available to companies to anticipate and even predict the future. It encourages companies to get ahead in their business and direct their global operations accordingly.

Data mining, pattern recognition, business analytics, business intelligence, and other tools are coalescing into an emerging field of supply chain data science. These new intelligent analytic capabilities are changing supply chains - from reactive operations, to proactive and ultimately predictive operating models. The implications extend far beyond just reinventing the supply chain; they will help map the blueprint for the next-generation global company – the insight-driven enterprise.

“The old ways of doing business are changing as a result of data analytics. No longer can companies run their businesses by looking through the rear-view mirror - they must now look ahead and use the supply chain data available to them to foretell the future if they are to keep up with the competition.  Technology has provided a new means to achieve that possibility.

“In any global company, the supply chain is one of the largest sources of big data. It carries and produces information that affects almost every area of the business. However, most businesses do not tap into this potential treasure-trove of information effectively, despite the fact that they recognize the potential value of doing so.” said Lisa Harrington.

While supply chain analytics technologies and tools have come a long way in the last few years, integrating them into the enterprise is still far from easy. Companies typically progress through several stages of maturity as they adopt these technologies. The descriptive supply chain stage uses information and analytics systems to capture and present data in a way that helps managers understand what is happening.

Descriptive tools have been effective in helping companies cut costs and eliminate waste in their supply chains, but leading companies are moving beyond the descriptive phase towards a more predictive supply chain. The predictive supply chain allows companies to start to sense and shape demand, streamline networks, and improve agility and responsiveness. Essentially, the predictive supply chain is a vital underpinning of a re-imagined, predictive enterprise.

Gary Keatings, Vice President Global Solutions Design Center of Excellence and Product Development, DHL Supply Chain, said, “A good way of thinking about the opportunities supply chain data provides is comparing it with the maintenance of cars. Historically, drivers would visit a garage when their vehicle broke down, then came regular checks to identify problems before they deteriorated. Nowadays, smart vehicles are providing diagnostics in real-time. By working collaboratively with our customers we can help them set up a similar curve in the supply chain context. Through data analysis we can run a diagnostic that identifies existing trends and constraints in the supply chain, and use it to predict future pain points or failures caused by shifting demand patterns. Through better prediction of demand we have seen companies successfully cut 20 to 30 per cent out of inventory, depending on the industry, while increasing the average fill rate by 3 to 7 percentage points.

“We also ensure our customers stay ahead of the competition by future-proofing their business. Resilience360 is a tool that sits at the heart of DHL’s risk response control tower, allowing our customers to assess critical hot spots in their supply chains, visualize them, and build a risk profile to initiate potential mitigation activities. The tool also helps businesses integrate data mining along with other descriptive and predictive analytics into their supply chain. Analyzing supply chain and sales data, with the help of Resilience360, can inform production schedules, marketing budgets, inventory positions and other key operations to intelligently give information on when to back off in one area and ramp up in another.”

You can download the “The predictive enterprise: Where data science meets supply chain” white paper here:

DHL – The logistics company for the world
DHL is the leading global brand in the logistics industry. DHL’s family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, international express, road, air and ocean transport to industrial supply chain management. With more than 325,000 employees in over 220 countries and territories worldwide, they connect people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including e-Commerce, technology, life science and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 56 billion euros in 2014.

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