DHL’s service network helps Singapore SMEs access international markets more efficiently

by Press Release on 2013-01-03 00:18:48

DHL SERVICEPOINTS increase from 12 to over 110 in three years

Singapore, 2 January 2013: DHL Express, the world's leading express service provider, has grown its retail presence from the initial 12 DHL SERVICEPOINTS to over 110 service points in three years. Working in partnership with NTUC FairPrice’s convenience store arms, FairPrice Xpress and Cheers, since 2009, DHL offers Small and Medium Enterprises (SMEs) ease of international shipping via SERVICEPOINTs at strategically located branches across Singapore. Walk-in and account customers can use SERVICEPOINTs to deposit outbound international documents and parcels.

“Singapore is a highly developed and competitive market-based economy where efficiency and speed are valued greatly. This network of SERVICEPOINTs underscores DHL’s commitment to provide accessibility and convenience to the Small and Medium Enterprise (SME) and retail customers,” said Yasmin Aladad Khan, Senior Vice President, DHL Express Southeast Asia.

Singapore’s pro-export environment has seen an increasing interest from local SMEs to export and internationalize especially in the last decade. Optimism of the growth potential especially for Southeast Asia (SEA), China and the emerging markets has translated into intentions by these companies to venture into these regions within the next 12 to 18 months, with 60 percent and 45 percent of SMEs keen on the SEA and China markets respectively[1].   

Herbert Vongpusanachai, Managing Director, DHL Express Singapore, said, “International trade represents a significant opportunity for SMEs. As businesses proliferate, it is vital that business owners take advantage of their agility over large corporates to be more efficient. DHL’s SERVICEPOINTs thus leverage on the extensive network of one of the biggest convenience chain stores in Singapore to offer convenience to these SMEs. We aim to be the bridge that allows these SMEs to open and capture new market opportunities. We have established a strong working relationship with NTUC FairPrice since the start of our partnership three years ago. The great synergies that we share will see us work even closer together to deliver greater value to our customers.”

Victor Cheong, General Manager of Convenience, Cheers Operations, NTUC FairPrice Co-operative Limited, added: “This collaboration is part of our commitment to constantly innovate and upgrade our services, providing convenience and value-added services to our customers. It is more than just a convenience store – it is a one-stop place where we offer a wider choice of products and services.”

DHL Express Easy, an affordable and simplified packaging range is available at all Cheers outlets. Ranging from a 500g envelope to a 25kg box, DHL Express Easy caters especially to walk-in customers and SMEs who want to send packages in the fastest and simplest way. Beyond the delivery of great service to customers, environmental responsibility is also a key tenet of DHL’s service promise. The DHL Express Easy range of packaging offered at these Cheers outlets are environmentally-friendly, made from recycled material and supporting the GOGREEN environmental protection strategy of DHL Express.

As the Official Logistics Partner of Manchester United, DHL Express Singapore would like to send two lucky winners on an all-expenses paid trip for two to watch Manchester United vs. Manchester City ‘live’ at Old Trafford, United Kingdom on 6 April 2013. For more information, visit dhl.com.sg/promotions.  

DHL – The Logistics company for the world
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.