FedEx Service Alerts - Hurricane Sandy

by Hurricane Sandy on 2012-11-04 23:13:49

Superstorm Sandy Aftermath : Last updated: November 3, 2012

The severe weather system that brought hazardous conditions across the northeast is still leaving difficult conditions and continues to affect FedEx operations. Unavoidable service delays should be expected due to power outages and local road conditions in Connecticut, New Jersey and New York primarily.

FedEx is committed to providing service to the best of our ability in areas that can be safely accessed and where conditions have improved. We will continue to monitor the situation to minimize the impact on service. Please continue to check fedex.com for updates.

Additional details on cities, states and ZIP Codes affected can be downloaded here.

We share your concern for the safety and well-being of loved ones in affected areas. If you are shipping items like generators, matches/lighters, batteries, propane, or hand sanitizer to loved ones, please be aware that some items may be considered dangerous goods or hazardous materials and require special handling and paperwork. Please notify your shipping agent or contact FedEx customer service at 1.800.GoFedEx 1.800.463.3339 (say “dangerous goods”) for assistance.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after Superstorm Sandy. In the event of evacuations, shipments not delivered before Superstorm Sandy will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert e-mail notifications at the FedEx E-Mail Subscription Center.

Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the aftermath of Superstorm Sandy are not eligible for a refund or credit under the money-back guarantee policy.