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Food Logistics magazine talks to OHL and others in the industry about the importance of having a solid and collaborative relationship with your 3PL through continuous improvement and innovation.
Relationships are naturally a two-way street, and at OHL a considerable amount of effort is placed on customer service as a foundation for building a relationship.
“The customer relationship and strong collaboration should be at the heart of the services the 3PL provides,” says Sean Kelly, senior vice president, food and beverage vertical. “At OHL, one of our core values is to provide customers with superior customer service that drives continuous improvement through operational excellence, innovation and flexibility.”
Click here to read the complete article.
Inbound Logistics talks to OHL and others in the industry about the complexities of warehouse operations amongst the growing e-commerce fulfillment landscape and how solutions in the background like mobile communication technologies are helping to improve productivity and accuracy.
"E-fulfillment represents about 30 percent of our contract logistics business today, and it is our fastest growing segment," says Rob Thyen, OHL Vice President of Engineering. "It also presents unique challenges, such as high order and SKU counts. Those challenges push us to drive productivity and better manage our labor force to minimize errors."
In most of its warehouses, OHL uses Motorola handheld scanners for picking and putaway tasks. The 3PL also recently began testing new voice-driven software from South Jordan, Utah-based technology provider Wavelink Speakeasy. The device-based, multi-modal solution requires no middleware component or voice-specific hardware. Click here to read the full article.
OHL, has been listed as a Top 100 3PL provider by Inbound Logistics (IL) magazine. ILs' Top 100 3PL Provider's list serves as a qualitative assessment of 3PL service providers.
“Being listed as one of the Top 100 3PL providers by IL is not an honor we take lightly”, says Randy Curran, OHL Chief Executive Officer. “Being listed several times in a row is even more of a privilege to us because the selection criterion is based on input from industry peers, IL judges who are subject matter experts and most importantly IL readers of whom many are our customers. This listing becomes a source of validation for us as we continuously work to provide our clients with the very best in overall service.”
Each year, IL editors select the best logistics solutions providers by carefully evaluating submitted information, conducting personal interviews and online research while comparing that data to their readers’ growing global supply chain and logistics challenges. The IL editors selected this year's class of Top 100 3PLs from a pool of more than 300 companies. The service providers selected are companies that, in the opinion of IL editors, offer the diverse operational capabilities and experience to meet readers' unique supply chain and logistics needs.
Evaluating and determining how to tackle many of today’s complex supply chain challenges that are germane to a company’s overall success is not easy”, says Felecia Stratton, Inbound Logistics Editor. “Our Inbound Logistics editors know this and are very careful in their assessment of who to add to our annual Top 100 3PL Providers list. OHL was chosen because of its ability to provide its customers with excellent operational performance and efficiency while meeting the customer’s unique needs across multiple channels, ultimately providing just the right mix for an integrated solution.”
OHL was recently listed as a leading vendor of technology and services for 4 of the Top 500 eRetailers by Internet Retailer Magazine (IR). OHL was recognized by IR for helping these eRetailers grow their business and providing services for them across various categories.
OHL is a leader in eCommerce fulfillment and provides customized scalable solutions for some of the biggest names in eCommerce. In 2013, OHL’s eFulfillment solution completed 26 million direct to consumer orders, and distributed $4 billion of merchandise directly to consumers.
“Being listed in this guide just speaks to OHL’s breadth of eFulfillment capabilities but more importantly, it speaks to the value we provide our customers with our services”, says Dave Hauptman, OHL Vice President of Product Marketing. “This listing by IR is an invaluable source of information for retailers in the eCommerce space because of the growth and ever-changing nature of this particular industry and OHL is pleased to be recognized in this space as a major contributor.”
IR began publishing this listing each year back in 2012 and the book’s purpose is to show the market reach of these companies relative to others. They also wanted to provide a resource guide to any eRetailers looking to develop or expand their services platforms.
Click here to learn more about IR’s list of Top 500 eRetailers.
The Mechanics of 3PL Partnerships | OHL
OHL and Birchbox were featured last month in the Inbound Logistics (IL) article, The Mechanics of 3PL Partnerships. The article poses the question, “how do you keep a shipper-3PL relationship running smoothly” and then answers with this.
Peer into the machinery that connects e-retailer Birchbox and its third-party logistics provider OHL, and you'll find two teams that have put some concentrated effort into getting their relationship in gear.
When you bring two companies together, you have to bridge a culture gap," says Dave Johnson, vice president of operations at OHL, in Brentwood, Tenn.
Birchbox sells beauty and grooming products through its website, and recently added a new channel: its first permanent store in Manhattan's SoHo district. Besides traditional shopping, customers can subscribe to a service that sends them a box of sample-sized products each month. One subscription is designed for women; another one for men.
OHL is Birchbox's third 3PL since the retailer launched in 2010. In February 2014, New York City-based Birchbox started moving some of its fulfillment business from a previous partner in New Jersey to an OHL facility in Mount Juliet, Tenn. "Birchbox is an exceptionally high-growth business," says Matt Hertz, the retailer's director of logistics. "The previous 3PL did a great job, but couldn't scale its operation to accommodate future growth."
By May, OHL had taken over all of Birchbox's fulfillment, including receiving, putaway, replenishment, picking, packing, kitting, shipping, and transportation management.
Now that the ramp-up is mostly complete, here's how the process works: Four times each day, Birchbox sends an order file to OHL via EDI. OHL employees pick and pack the orders, and prepare them for shipment—often with the U.S. Postal Service, but sometimes through UPS or a consolidator.
Click here to read the full article.
OHL Chief Operating Officer (COO) of Contract Logistics, Mike Honious will be speaking at the upcoming Internet Retailer Conference and Exhibition (IRCE) event. He will be speaking along with Sarah Thompson, Seventh Generation Manager, eCommerce, Digital Marketing.
“At OHL we lead the ranks in eCommerce fulfillment”, says Mike Honious, OHL COO of Contract Logistics. “We offer scalable solutions for our customers including Seventh Generation. We were more than happy to take on the challenge with them of expanding their distribution base from B2B to include B2C. Having the opportunity to share with others in the eCommerce industry the best practices from our endeavors at the upcoming IRCE event is a good thing and being able to do it with a customer like Seventh Generation makes it even more valuable.”
In the IRCE event session “Leveraging B2B Heft to Enter B2C Space” Honious and Thompson will be discussing how a robust logistics infrastructure is essential to driving a brand’s growth in the B2B space and what happens when that brand wants a piece of the B2C pie. This session will take place Thursday, June 12th, 2014 at 4:00pm Central time.
The IRCE event features 200+ industry leaders and eCommerce experts who will share their experiences in creating a bond between retailer and customer. Its importance, ease, challenges, advantages and trends for the future. The show will also boasts over 250,000 square-feet of exhibit hall space with 600 presenting companies including OHL at booth number 1739. This year IRCE will be hosted at Chicago’s McCormick Place West June 10th – 13th, 2014. For more information about the show visit www.irce.com/front.